FAQS

Please visit our Mont-Tremblant Things To Do page for full details on local activities, events, shopping and our comprehensive restaurant guide.

Popular ‘Things To Do’ include :

Summer Activities

• Entertainment on the Resort
• Beach Fun
• Golf Courses
• Skyline Luge
• Hiking Trails
• Bike Trails
• Shopping/Cafés/Restaurants

• Skiing and Snowboarding
• Brind'O Aquaclub
• Snowshoeing
• Dogsledding
• Tubing
• Ice Skating
• Snowmobiliing

The following are some of the items included for all reservations :

• Bed linens
• Firewood – a starter kit for properties with fireplaces (Sep-Apr)
• Clothes detergent
• Towels (3 sizes) (# of towels depends on property’s sleeping capacity)
• Dishwasher soap
• Dish towels/cloths
• Hand soap (3 in 1 hand, body and hair liquid soap)
• Sanitary paper & tissues
• Paper towels
• Foil paper and plastic wrap
• Basic spices

Check-in time begins at 5:00 pm and Check-out time is 11 am.

A limited number of early check-ins and/or late check-outs are available provided that there are no guests arriving upon your departure or leaving prior to your arrival. Requests must be submitted in writing to our reservation specialists and approved prior to your arrival. However, we cannot guarantee the early check-in or late check-out request will be granted until just a few days prior to your arrival date.

Prior to your arrival, you will receive an email with your arrival instructions, including links to our Happy Stays X app and your access code.

The app can be downloaded on your Android or Apple device. It will include information such as driving instructions, door codes or lockbox codes, coffee machine instructions, and much more.

Guests must read and share the Rental Agreement signed at the time of your reservation which describes a full list of Rules and Conditions.

• Departure is at 11:00 a.m.
• Place trash and recycling in respective exterior bins (Garbage – black, Recycling – Green)
• Load and start the dishwasher
• Unplug all small kitchen appliances
• Log out of all apps; Netflix, SONOS, etc.
• Close the metal curtains for all wood-burning fireplaces, if applicable
• Turn off the gas valve for the BBQ, if applicable
• Tidy up outside including the decks, yard, and pool area, if applicable
• Turn off all lights
• Close and lock all windows and doors, including patio doors

We rent only to business travelers, family groups, and responsible adults older than 30 years of age; adults cannot rent properties on behalf of underage guests and are subject to approval.

Any kind of house party/loud noises and music are strictly forbidden.

Minimum noise outside after 9:30PM.

All properties are completely non-smoking.

Pets not accepted (some exceptions apply)

Check-in 5PM – Check-out 11AM

Deposit or full payment and signed Rental Agreement must be received within 2 days of making the reservation.

50% deposit is requested within 48 hours of booking and the other 50% (OR full payment) is to be paid 30 days prior to the arrival date.

For properties with 3 bedrooms or less, a pre-authorization of $1000 will be taken on your credit card within 24 hours prior to your arrival as a security deposit.
For properties with 4 bedrooms and more, a pre-authorization of $3000 will be taken on your credit card within 24 hours prior to your arrival as a security deposit.
The pre-authorization amount will be released within 3-5 business days following your departure if the rental agreement has been respected.

Cancellation – Stay is refundable, minus a penalty. Please refer to the fee applied to your reservation, seen in the rental policies.

Visit our Rental Policy page for more details.

The Damage Waiver Fee is a mandatory fee that protects you for accidental damages up to $1,200. A full description of the DWF is included in your Rental Agreement for you to consider before securing your reservation.

A mid-stay housekeeping service is available upon request for an additional charge. The service includes; cleaning of all rooms, bathrooms and kitchen area, loading dishwasher, also more in depth service can be requested at an additional cost to have all bed linens changed. Please note that any request for mid-stay housekeeping will be subject to the companies cleaning schedule.

Yes, Tremblant Living's luxury chalets offer exceptional meeting and corporate retreat facilities, plus everything your group needs to relax at the end of every day. Visit our Corporate Meetings and Retreats page for more information.

• Ranging from 2600-10,400 square feet, most of our townhomes and chalets are spread out over three levels providing just about the perfect degree of privacy.
• Open concept living/dining areas make for an even more spacious gathering venue for both team building and break-out sessions.
• Fully equipped kitchens offer quality appliances to prepare from simple to the most sophisticated meals at any of our chalets.
• Other amenities (depending on the property) include a private terrace with hot tub and BBQ, billiards and private entertainment room, plasma TVs, laundry room, and private garage.
• A complete audiovisual and wireless system so your corporate group can get work done.
• Ask us about our contiguous units to accommodate for larger groups and meetings.
• Proximity to ski trails, golf course, and Mont Tremblant’s pedestrian Village most distinctive shops, restaurants and attractions.